HELP CENTER
Monfri help center
Short, practical answers — how to set up and use Monfri, step by step.
Start here
New to Monfri? Read these in order.
- 1Monfri in five minutesThe seven services, the Hub, workspaces and how they work together — and where to start.
- 2Create your Monfri accountSign up with your e-mail or Google, confirm your address and start the free 14-day trial.
- 3Your first 15 minutes in MonfriWhat you get when you sign up, the setup guide, and the five steps that make Monfri useful from day one.
- 4The setup guide, step by stepFive steps that connect your website or store, set up sending and switch on your first recipe.
- 5Sample data: what it is and how to remove itExample records that fill the screens on day one, never counted in your plan — and the one button that removes them.
- 6Go-live checklistEverything to set before real customers meet your Monfri setup — workspace, data, consent, sending, recipes, team and plan.
- 7Your first week, day by dayA simple plan for the first seven days: set up, see real data, send safely, bring in your team and choose a plan.
- 8Getting helpSearch this help center, check the status page, or write to us — and what to put in your message so we can help quickly.
Browse by section
Getting startedYour first steps: signing up, the setup guide and a plan for your kind of business.
- Monfri in five minutes
- Create your Monfri account
- Your first 15 minutes in Monfri
- The setup guide, step by step
Account, workspace and teamSigning in, your profile, workspaces, your team and what each person can open, your data.15 articles
Plans and billingPlans and the free trial, limits, paying, invoices, changing and cancelling your plan.
- Plans, the free trial, and what happens when it ends
- Choose a plan: Starter, Growth or Scale
- Usage and limits: what counts and what happens at the limit
- Pay for your plan: the checkout step by step
CDPTrack your website, connect your store, and build customer profiles, segments and analytics.
- Install the Monfri script on your site
- Sites in CDP: the domains that send you data
- Consent and cookies on your site
- What CDP collects: events
PushE-mail campaigns and templates, web push, your sending domain and deliverability.
- Push: e-mail and web push, and where everything is
- Send e-mail from your own domain: SPF, DKIM and DMARC
- Senders: who your e-mails come from
- Domains: the state of your sending domains
Automation and recipesReady-made recipes and your own flows: triggers, steps, connections and runs.
- Recipes: ready-made automations
- Launch, test, pause and stop a recipe
- What each recipe needs before it can send
- A recipe's results: the funnel, revenue and how it is counted
AssistantThe chatbot for your website: knowledge, skills, procedures and handover to your team.
- What Assistant does: the chatbot, its pages, roles and limits
- Your first chatbot: create it, test it, switch it on
- Bot settings: name, status, language, instructions and mode
- The bot's knowledge: pages, files and questions with answers
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