Pay for your plan: the checkout step by step
How an owner pays for a plan on Stripe's secure page, promotion codes, VAT, what happens right after paying, and what to do when the checkout fails.
Online payments are being activated. Until they are, the buttons on the Plans page are greyed out and say Online payments are being activated. To change your plan now, write to [email protected]. Write to us — we set up your plan for you. The steps below are how it works once payments are open.
Monfri takes payments through Stripe. Stripe is the merchant of record: it takes the payment, issues the invoices and handles the taxes. Monfri never sees your card details.
Before you pay
- Only an owner of the workspace can pay. An admin who tries sees Insufficient permissions.
- Pay in the first workspace of your account: the plan covers your other websites too. In another workspace, Plan & usage says Billing for this workspace is managed in … — switch there first.
- Prices are in euros and without VAT. The VAT for your country is added on Stripe's page.
Pay step by step
- In the menu, open Plan & usage and click Activate a plan (or Choose a Plan).
- On Plans, choose Monthly or Yearly and click Activate on the plan you want. See Choose a plan: Starter, Growth or Scale.
- Stripe's secure page opens. Enter your e-mail, your payment details — a card or another method Stripe offers in your country — and what Stripe asks for the tax, such as your country and address.
- Have a promotion code? Add it on the same page, where Stripe offers a promotion code.
- Confirm the payment.
Stripe brings you back to Monfri: Payment Successful and Confirming your subscription... while the payment is confirmed — usually a few seconds. Then click Go to Billing.
If you close Stripe's page without paying, you are back on Plans and nothing has changed.
Right after paying
- Plan & usage shows your plan, its price and Renews with the next date.
- The new limits are on in every service.
- You get an e-mail from Monfri — … is now on Monfri and the plan's name — and, separately, Stripe's receipt and invoice.
If you pay during the free trial, the paid plan starts that day; the trial days left are not added on top.
Company details and VAT
To put your company's name, address and VAT number on the invoices, open the billing portal: Plan & usage → Manage subscription. Changes there apply from the next invoice. See Invoices, the card and billing details.
If something doesn't work
Online payments are not available yet — contact [email protected] to change your plan.
Payments are not open yet. Write to [email protected].
We could not start the checkout. Please try again or contact [email protected].
Something failed between Monfri and Stripe. Try again in a minute. Our team is told about it automatically; if it keeps failing, write to [email protected].
That plan is not available.
The plan you clicked is no longer offered. Reload Plans and choose again.
This workspace is suspended. Contact [email protected].
A suspended workspace cannot pay until support has looked at it. Write to [email protected].
The payment went through, but the plan has not changed
Wait a minute and reload Plan & usage — the confirmation from Stripe can take a moment. If it still shows the old state after a few minutes, write to [email protected] with the date and the amount.
My card was declined
Stripe shows why on its page. Try another card or method, or ask your bank. Nothing is charged when a payment is declined.