Answers on your site. A person when it matters.
An assistant that knows your FAQ, your pages and — for an online store — your orders and products. It tells visitors it is an AI, follows the rules you set, and hands the conversation to your team when a decision is needed.
Answers from your content
FAQ, pages and documents you choose — kept in sync with your site.
Status by number and e-mail
The full order history only after a one-time code to the customer's e-mail.
Hand-over when it matters
Your rules decide what it does alone and what waits for a colleague.
Key features
One script on your site — the same one that runs your Monfri tracking and web push.
Answers from your content
Your FAQ, your website and your documents become its sources. You decide how strictly it sticks to them.
Order status for online stores
Order number plus e-mail, checked against the store connected to Monfri CDP — the same steps on every supported platform.
Products from the live store
Search by meaning, availability, "bought together" from real orders and an add-to-cart link on your store.
Verified customers only
One order needs its number and e-mail; the list of a customer's orders only after a one-time code sent to that e-mail.
Hand-over to your team
A colleague takes over in the chat. If the visitor has left, the reply goes out by e-mail.
Your rules
For every action — act alone, ask a colleague to approve, or never in the chat. Menus and step-by-step procedures you edit yourself.
Proactive — only with consent
Off until you switch it on: an invitation to chat when a visitor hesitates at checkout or leaves with a full cart — only after marketing consent, at most once a day.
In Telegram too
The same assistant answers in a Telegram channel, with the same sources and rules.
Ready to answer your visitors around the clock?
14-day free trial. No credit card required. All 7 services included.
Get started free →Built for
For online stores and for any business that answers the same questions every day.
Support for an online store
Order status, delivery and returns questions answered at any hour; the rest goes to your team with the whole conversation.
Product advice
A visitor describes what they need; the assistant finds it in your catalogue and sends them to the cart.
Answers for a service business
Prices, hours, how it works — and a contact in your CRM once the visitor has confirmed their e-mail.
What's included in each plan
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Active assistants | 1 | 3 | 10 |
| Conversations / month | 500 | 2,000 | 10,000 |
| AI usage / month | 25 M tokens | 100 M tokens | 500 M tokens |
| Order lookup & product search | |||
| Hand-over to a person | |||
| Telegram channel |
Start your free trial today
14-day free trial. No credit card required. All 7 services included.
What the assistant handles while your team is away
The status, without a ticket
The customer gives the order number and e-mail. The assistant checks them against your store and shows the step the order is at.
The right product, with a cart link
It searches your live catalogue by meaning, checks what is in stock and links straight to your store's cart.
Your team decides, the customer is told
The assistant collects the order and the reason, then hands the conversation to a colleague — in the chat, or by e-mail if the customer has left.