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Reset or change your password

Get a reset link when you forgot your password, change it from your profile, and what happens to your sessions.

M
Monfri Team
Updated ·2 min read

One password signs you in to the Hub and every service, so there is only one to change.

You forgot your password

  1. On the sign-in page click Forgot password?
  2. Enter your Email and click Send reset link.
  3. You see If an account exists for that address, we have e-mailed a password reset link. — the same answer for every address, so nobody can use the form to find out who has an account.
  4. Open the e-mail and click the link. It works for 60 minutes.
  5. On Set new password fill in New Password and Confirm Password and click Reset password.

You see Your password has been reset. Sign in with the new password.

Signed up with Google and never had a password? The same steps give your account one.

Change your password

  1. Open the account menu at the top right and click Profile.
  2. Under Change Password fill in Current Password, New Password and Confirm Password.
  3. Click Update Password. You see Password updated successfully.

What happens to your sessions

After a change, you stay signed in on this browser, while every other device and every service is signed out — Remember me included. After a reset, every session ends and you sign in again.

So changing the password is also the way to sign out everywhere: after a shared computer, a lost phone, or if you think someone else knows your password.

The password rules

  • At least 8 characters.
  • Not one that appears in public lists of leaked passwords. If it does, you see The given password has appeared in a data leak. — choose another.

If something doesn't work

The reset e-mail does not arrive

Wait a few minutes, look in spam, and check that you typed the address of your account. If you signed up with a different address, the e-mail goes there.

"This password reset token is invalid."

The link has expired, or a newer one replaced it. Ask for a new link and use the newest e-mail.

Didn't find your answer?

Write to us and tell us what you were trying to do.