Assistant

The chatbot for your website: knowledge, skills, procedures and handover to your team.

16 articles · Updated October 10, 2026

Getting started

What Assistant does: the chatbot, its pages, roles and limitsAssistant is the chatbot for your website and Telegram — what it answers, where your team takes over, who can do what, what the plan allows and what the bot does without AI.Read the article

Your first chatbot: create it, test it, switch it onCreate a bot from the online store template or an empty one, test it in the dashboard and on your real site where only you see it, then switch it on for every visitor.Read the article

Bot settings: name, status, language, instructions and modeThe bot's page card by card — the settings that decide how it answers (status, language, instructions, knowledge mode, conversation mode) and how to delete a bot.Read the article

Knowledge and store data

The bot's knowledge: pages, files and questions with answersWhat the bot answers from — pages of your site, files and your own questions and answers — how to add, check, refresh and remove them, and what the bot does not see.Read the article

Store data, orders and products: what a store bot readsThe store facts the bot states and how to change them, how it finds an order and searches products, the tools it may use, the demo store, and updating a bot from the template.Read the article

What the bot does

Skills: support, advisor, invitations to chat and loyaltyThe four skills of a store bot — what each does, which are on from the start, the invitations and when they appear, and the loyalty settings with the VIP coupon.Read the article

Menus and procedures: the flow editorBuild a scripted conversation — messages, questions, buttons, branches, a lookup, another procedure, a hand-over — test it, publish it, and how the store template's seven flows work.Read the article

Requests about orders: what the bot does on its own and what you approveA return, a cancellation, a new address, a note or a re-sent confirmation — choose for each whether the bot does it, a colleague approves it, or it stays out of the chat, and what approval does in your store.Read the article

Checking who the customer is: the code by e-mailBefore the bot shows anything about a person rather than one order — all their orders, a VIP coupon — it sends a six-digit code to their e-mail. How it works, its limits and what your team sees.Read the article

Your team at work

Chats: taking over conversations and answering customersThe live list of conversations, your availability, what happens when the bot hands over, taking over and answering, AI help for the reply, e-mail to a visitor who left, returning to the bot and closing.Read the article

Tickets: follow-up work from conversations, and tasks in CRMWhere tickets come from, how to work them by priority and status, notes and the link to the conversation, and sending a ticket to CRM as a task in the project you choose.Read the article

Assignment rules and SLA: who gets a conversation and how fastSend handed-over conversations to the right colleague by topic, language, channel or a keyword, and set response targets that mark late conversations and can e-mail the owners.Read the article

Where it appears

Where the chat shows on your site: preview, pages and lookPut the chat on your site with the Monfri script or the embed code, test it with a secret link only you see, choose the pages, set its look and greeting, and what visitors see.Read the article

Telegram: the same bot in TelegramConnect the bot to a Telegram bot you create with BotFather — what works there, how your team answers Telegram conversations, and how to disconnect.Read the article

Analytics

Analytics: conversations, the bot's share, ratings and the planHow many conversations your bots had, how many the bot handled alone, how fast your team answered, the ratings, what visitors asked about, each colleague's numbers and this month's use of the plan.Read the article

Troubleshooting

When Assistant doesn't workThe usual reasons the chat does not show, the bot does not answer or answers without AI, an order is not found, the code does not arrive or a setting cannot be changed — and what to do.Read the article

Didn't find your answer?

Write to us and tell us what you were trying to do.

E-mail support System status