Getting help
Search this help center, check the status page, or write to us — and what to put in your message so we can help quickly.
Most answers are already in this help center. When they are not, write to us — a short, specific message gets the fastest answer.
Search the help center
The search box at the top of the help center looks through every article — titles and text. Search for the name of a screen or button ("Import", "Domains"), or for the error message you see, word for word.
Is something down?
The status page shows whether each Monfri service is working right now, how available it was over the last 30 days, and any incident with its updates. If a service is marked as having a problem, there is nothing to fix on your side — it is ours to fix.
Write to us
- [email protected] — anything that does not work or that you cannot find.
- [email protected] — plans, prices and custom needs.
Put in your message:
- the workspace name (the switcher at the top of the Hub shows it) and the service — CRM, Push, CDP and so on;
- what you did, step by step, and what you expected;
- what happened instead — the exact error text, or a screenshot;
- roughly when it happened, and the address of the page.
Never send a password, a card number or an API key. We never ask for them.
Other places that help
- Each service has a Troubleshooting part in this help center, with the common problems and their causes.
- Owners and admins can see who changed what in the workspace: The audit log.