Bot settings: name, status, language, instructions and mode
The bot's page card by card — the settings that decide how it answers (status, language, instructions, knowledge mode, conversation mode) and how to delete a bot.
Open Ботове (Bots) and click a bot. Its page is a column of cards; administrators change them, other roles only see them.
The cards on a bot's page
| Card | What it holds |
|---|---|
| Код за вграждане (Embed code) | the code for a site without the Monfri script: Where the chat shows |
| Преглед на бота (Bot preview) | Тествай бота (Test the bot) — the chat inside the dashboard |
| Пробен разговор (Trial conversation) | ready test questions (store bots) |
| Външен вид на widget-а (Widget look) and Къде се показва (Where it shows) | look, greeting, where and for whom: Where the chat shows |
| Данни за магазина (Store data), Умения (Skills), Действия по поръчки (Order actions) | store bots: Store data, Skills, Requests about orders |
| Настройки (Settings) | below |
| Източници на знание (Knowledge sources), Въпроси и отговори (ЧЗВ) (Questions and answers) | The bot's knowledge |
| Потоци (визуален конструктор) (Flows) | Menus and procedures |
| Канали (Channels) | Telegram |
| Изтриване на бота (Delete the bot) | below |
Settings
The Настройки (Settings) card:
-
Име (Name) — shown in the dashboard and, unless you set a title in the look, at the top of the chat.
-
Статус (Status):
- активен (active) — answers on your site and on Telegram;
- чернова (draft) and изключен (off) — do not answer; the chat disappears from your site.
Switching a bot to активен takes one of your plan's active-bot places.
-
Език (Language) — български or английски: the language of the chat window and of answers by default. The bot replies in the visitor's language when it is Bulgarian or English. A store bot's menus and questions and answers stay in the language chosen when it was created.
-
Инструкции (персона) (Instructions (persona)) — who the bot is and how it behaves, up to 8,000 characters. The store template fills it with the shop's rules. Text such as
{{shop.return_days}}is filled from Данни за магазина (Store data) on every message — do not replace it with a number. -
Режим на знание (Knowledge mode):
- Гъвкав (Flexible) — answers generally when your knowledge does not cover the question;
- Строг (Strict) — answers only from your knowledge; otherwise it says it has no information and offers a person.
-
Режим на разговор (Conversation mode):
- AI (свободен) (AI, free) — the AI answers every message;
- Поток (детерминиран) (Flow) — the conversation starts with your menu.
With Поток, Активен поток (Active flow) picks the menu: последно публикуван (latest published) or a flow by name.
Запази промените (Save changes) applies from the next message.
How the bot chooses what to say
- A visitor who writes човек (a person), оператор or "I want to talk to a person" is handed to your team.
- Legal, medical, financial and emergency topics always go to a person.
- With a menu (Поток), a store bot answers a real question in the first message with the AI and its tools, not with the menu. Free text at a menu is answered by the AI, too.
- меню, начало or старт (menu, start) bring the menu back at any point.
- After a menu ends, the conversation continues with the AI.
Delete a bot
Изтрий бота (Delete the bot) → Изтрий (Delete). The bot, its embed key, knowledge, menus and conversations are deleted and the chat disappears from your site. This cannot be undone. To stop it for a while instead, set Статус to изключен.
If something doesn't work
Само администратор на Assistant може да прави това.
(Only an Assistant administrator can do this.) Your role is Агент or Наблюдател. An owner or admin gives Assistant Admin access in Monfri: Service access.
Планът ви позволява 3 активни бота. Изключете друг бот или преминете на по-голям план в Monfri.
(Your plan allows 3 active bots.) Switch another bot off, or move to a larger plan: Change your plan.
The bot stopped answering after I saved
Check Статус — only активен answers. Then check that the workspace's plan is active: the bar at the top of the page says when the bot is stopped or runs without AI (What Assistant does).