Skills: support, advisor, invitations to chat and loyalty
The four skills of a store bot — what each does, which are on from the start, the invitations and when they appear, and the loyalty settings with the VIP coupon.
A store bot is one assistant with several skills. The card Умения (Skills) on the bot's page lists them with включено (on) or изключено (off); Включи / Изключи (Switch on / off) changes one. Each skill adds its rules and tools to the AI's answers.
Support
Поддръжка (Support) is always on: where is my order (by number and e-mail), returns and complaints, cancellations, a new delivery address, a re-sent confirmation, delivery and payment questions. A request about an order follows your rules: Requests about orders.
Advisor
Съветник (Advisor) — on from the start. The bot:
- finds products by the meaning of the question, not only by words;
- compares sizes and stock live on WooCommerce;
- suggests what other customers bought together with a product;
- gives В количката (Add to cart) with a product — on your site's own pages, on WooCommerce.
Invitations to chat
Проактивен (Proactive) — off until you switch it on. A short message appears above the chat button and a click opens the conversation. Under Проактивен — поканите (Proactive — the invitations), tick the moments you want and write each Текст на поканата (Invitation text, up to 200 characters):
| Moment | When |
|---|---|
| Колебание на плащането (Hesitating at checkout) | on the checkout page, this many Секунди (seconds, 20–600) without an order or typing |
| Върнал се с пълна количка (Back with a full cart) | a new visit, and the cart already has products |
| Дълъг поглед към продукт (A long look at a product) | this many seconds (15–600) on a product page without adding to cart |
| Напуска с пълна количка (Leaving with a full cart) | the mouse heads for closing the tab — on a computer only |
Запази (Save). An invitation appears only:
- when your site's consent banner has the visitor's marketing consent — this needs the Monfri script on the site: Consent and cookies;
- at most once a day per browser;
- never while the visitor types, and never on the "order received" page;
- while the bot has its AI.
Invitations work on WooCommerce stores today: they read the page type and the cart from WooCommerce.
Loyalty
Лоялност (Loyalty) — on from the start. Under Лоялност — настройки (Loyalty — settings):
- Питай „Как ви се стори?“ (Ask "How did you like it?") — for an order the customer already has (delivered, or shipped and ordered at least 5 days ago), once in the conversation, with Оцени (Rate it) leading to the product's review page.
- Поръчай отново (Order again) — the bot shows the products of an order the customer proved, with В количката.
- VIP купон (VIP coupon) — a code you already made in your store's admin. The bot tells it only to a customer who confirmed the e-mail with a code (Checking who the customer is) and has at least as many shipped or delivered orders as you set. Fill in Код на купона (Coupon code), Минимум изпълнени поръчки (1–20) (Minimum fulfilled orders) and Какво дава (What it gives — the bot says exactly this). Nothing is created or written in your store. Without a coupon, the bot says there is no discount.
Запази (Save). Below are links to the e-mail recipes that fit loyalty — a review request, a second purchase, a VIP reward, winning back sleeping customers. They never switch on by themselves: How recipes work.
If something doesn't work
An invitation never appears
Check, in this order: the visitor gave marketing consent; nothing was shown to this browser today; the store is on WooCommerce; the bot is not running without AI; the page is not the order confirmation. A new private window starts without the once-a-day mark.
Оцени is not offered
The order is not delivered yet, or shipped less than 5 days ago, or the bot already asked in this conversation.
The VIP coupon is not given
The customer has not confirmed the e-mail with a code, or has fewer fulfilled orders than Минимум изпълнени поръчки.