Orders from your store
Every order in CDP — filter by status and payment, open an order's totals, buyer and timeline, and understand where each number comes from.
Every order of your store comes into CDP — from the store sync, and within seconds from the Monfri script on the thank-you page. See Store sync: how often, what, and when it fails.
The list of orders
In CDP, open Commerce → Orders. Two rows of filters sit on top:
- Status: All, Pending, Processing, Completed, Cancelled;
- Financial: All, Paid, Refunded, Partially Refunded.
| Column | What it shows |
|---|---|
| Order # | The order's number in your store. |
| Customer | Who ordered. |
| Date, Total | When, and how much. |
| Status | Where the order is in your store. |
| Financial | Whether it is paid or refunded. |
| Fulfillment | Whether it has shipped. |
| Payment | How it was paid. |
One order
Click an order to open it on the side:
- Status — the order's state in the store;
- Totals — Subtotal, Discount, Shipping, Tax and Total;
- the buyer — Email and Location;
- Details — Payment, Channel and Coupons;
- Timeline — Created, Paid, Shipped, Delivered, or Cancelled, with the dates the store gave.
Good to know
- The statuses are your store's own. Change an order in the store and the next sync brings the change in.
- A cash-on-delivery order may show as paid in some stores before the money arrives; that is how the store reports it.
- The order's buyer is linked to a customer profile — see How Monfri recognises a visitor. Their profile then shows the order among their purchases.
- For totals over time and per day — revenue, average order, the share of returning buyers — see E-commerce analytics: revenue, orders and conversion.
If something doesn't work
No orders found
Nothing matches the filters — set both to All — or the store has not synced orders yet. Check Commerce → Connections.
An order is missing
Orders arrive within seconds from the site, or with the next sync — at most 30 minutes. If it is still missing after that, click Sync Now in Commerce → Connections, and if it still does not come, write to [email protected] with the order's number.
An order's status is old
The store's change has not been synced yet. Wait for the next sync or click Sync Now.