When a payment fails
What happens when Stripe cannot take a payment — the 14 days of full access, the e-mails, read-only after that — and how to fix it in a minute.
A payment usually fails because a card expired, ran out of funds or was blocked by the bank. Nothing stops at once: you have 14 days of full access to fix it.
What happens, day by day
| When | What happens |
|---|---|
| The day it fails | The primary owner gets an e-mail: Payment failed for your workspace, with Update payment method and a link to pay the open invoice. A banner appears at the top of the Hub: Your last payment failed. Update your payment method before … to keep full access. Plan & usage shows payment failed. |
| The days after | Stripe tries the payment again by itself. Everything keeps working. |
| Day 7 | One more e-mail to the primary owner, as a reminder. |
| Day 14 | If the payment is still open, the workspace becomes read-only. The primary owner gets … is now read-only — payment still outstanding, and the banner says Payment is overdue — sending, automations and agents are paused until it is settled. You can keep editing and exporting. |
Read-only stops sending, automations and agents; your data stays and your team can still sign in, edit and export. See Plans, the free trial, and what happens when it ends.
Fix it
Either of these, as an owner:
- Change the card. Plan & usage → Update card, or Fix payment → in the banner, or Update payment method in the e-mail. Enter a card that works; Stripe tries the open invoice again with it.
- Pay the open invoice. Invoices → Pay next to the invoice with the status open, or the link in the e-mail.
Once the invoice is paid, full access comes back within minutes — the banner goes away and sending starts again. Nothing has to be set up anew.
Avoid it next time
- Change the card before it expires: Plan & usage → Update card.
- Send the invoices to someone who reads them: change the billing e-mail in Invoices, the card and billing details.
- Have a second owner: any owner can fix a payment, so it never waits for one person. The e-mails go to the primary owner only, so tell the others.
If something doesn't work
I updated the card, but the banner is still there
Stripe tries the open invoice on its own schedule. To clear it at once, pay it: Invoices → Pay.
The new card is declined too
Stripe's page shows why. Ask your bank, or use another card or method.
I think the payment went through
Look at Invoices: a paid invoice says paid. If your bank shows the charge and Monfri does not, write to [email protected] with the date and the amount.
Members see the banner but no button
Only owners and admins get Fix payment →. Ask an owner to fix the payment.