Invoices, the card and billing details
Where to find every invoice and its PDF, how to pay an open one, and how to change the card, the billing e-mail, the company details and the VAT number.
Online payments are being activated. Until they are, there are no Stripe invoices and the buttons for the billing portal do not appear. Write to [email protected] about your plan, or to [email protected] about an invoice.
Monfri's payments run through Stripe, which issues the invoices and handles the taxes. Owners and admins see the invoices; only an owner can pay and change the billing details.
Find your invoices
- Plan & usage shows Recent Invoices — the last five — with View All.
- Invoices in the menu lists all of them: Issued by Stripe on behalf of Monfri. VAT as applicable.
| Column | What it shows |
|---|---|
| Invoice | The invoice number. |
| Date | When it was issued. |
| Period | The weeks or months it pays for. |
| Net, Tax, Total | The amount without VAT, the VAT, and the total. |
| Status | paid, open — not paid yet — or void — cancelled. |
| Actions | View opens the invoice on Stripe; PDF downloads it. For an open invoice, Pay opens Stripe's payment page. |
Stripe also e-mails every invoice and receipt to the billing e-mail.
The billing portal
Everything about payment details lives in Stripe's billing portal. Open it from Plan & usage:
- Manage subscription — the portal's home: the plan, the invoices, the payment method and the billing details.
- Update card — straight to changing the card or the payment method.
- Change plan and Cancel — see Change your plan and Cancel your plan.
When you are done, use the link back to Monfri at the top of the portal.
Change the card
- Plan & usage → Update card.
- Enter the new card or method on Stripe's page and save.
The next payment uses it. If a payment has failed, Stripe tries again with the new card — see When a payment fails.
Change the billing details
In Manage subscription, update:
- the e-mail the invoices go to — for example your accountant's;
- the name and address on the invoice — your company's;
- the phone;
- the tax ID — your VAT number. For a business in the EU it is what the invoice needs for the VAT treatment of a business customer.
Changes apply from the next invoice. Invoices already issued keep the details they had.
Refunds
Our Refund and Cancellation Policy has not been published yet. Until it is, write to [email protected] about any refund question.
If something doesn't work
I don't see Invoices in the menu
Billing is for owners and admins. Ask an owner.
No invoices yet.
You have not paid for a plan yet — during the trial there is nothing to invoice.
Online billing is not available yet — contact [email protected].
The billing portal opens once online payments are open. Until then, write to [email protected].
We could not open the billing portal. Please try again or contact [email protected].
Try again in a minute. If it keeps failing, write to [email protected].
The invoice has the wrong company name or VAT number
Correct the details in Manage subscription — the next invoice will have them. For an invoice already issued, write to [email protected].