Cancel your plan
Cancel the paid plan from Monfri, what keeps working until the end of the period, what happens after it, how to change your mind, and how to leave completely.
Online payments are being activated. Until they are, write to [email protected] to cancel. The steps below are how it works once payments are open.
Cancelling stops the paid plan at the end of the period you have paid for. Nothing is deleted.
Cancel
- As the primary owner, open Plan & usage and click Cancel. The other owners can pay and change the card, but see Only the primary owner can cancel.
- Stripe's billing portal asks you to confirm and, if you like, why you are leaving — too expensive, missing features, another service and so on. The reason helps us; it is optional.
- Confirm.
Plan & usage now shows cancelling and Ends with the date. The primary owner gets an e-mail: …: your Monfri … plan ends on the date — Everything keeps working until that day, you will not be charged again.
Until the end of the period
Everything works as before: sending, automations, agents, every service. The days left are not refunded — you use them.
After the period ends
The workspace becomes read-only:
- sending, automations and agents stop;
- you and your team can still sign in, look at everything, edit and export;
- your website keeps sending data to CDP.
Your data stays until you delete it. Choose a plan again at any time and everything starts where it stopped: Pay for your plan.
Changed your mind
Before the end date, open Plan & usage → Manage subscription and renew the plan in Stripe's portal. Nothing changes and nothing is charged until the next normal payment.
Leave completely
To take your data with you and remove everything:
- Cancel the plan as above.
- Export everything: Workspace settings → Export everything.
- Delete the workspace — or your whole account.
All three steps are in Cancel, export everything, delete a workspace or your account.
Refunds
Our Refund and Cancellation Policy has not been published yet. Until it is, write to [email protected] about any refund question.
If something doesn't work
There is no Cancel button
Either online payments are not open yet — write to [email protected] — or you are not the primary owner (Only the primary owner can cancel.), or the plan is already cancelling and shows Ends with a date.
I am on the free trial
There is nothing to cancel: without a plan, the workspace becomes read-only when the trial ends. To remove it, delete the workspace.
The workspace is read-only, but I still have paid days
Look at Plan & usage: the date after Ends is when the plan stops. If it is read-only before that date, write to [email protected].