E-mail templates: the library, the ready-made pack and your own
The template library — search, favourites, archive, folders — the 126 ready-made templates every workspace gets, starting a new template, and duplicating, locking and deleting.
A template is the e-mail itself — its blocks, design and subject. Campaigns and recipes send a template. They are in Push → Email → Templates.
The ready-made pack
Every workspace gets 63 ready-made e-mails in English and Bulgarian — 126 templates: welcome, abandoned cart and checkout, order and shipping, win-back, reviews, birthdays, price drops and more. The recipes in Automation use them, and you can send them as campaigns too. They are marked ⭐ Starter template.
They are your copies: change them as you like — your changes stay, and Monfri never overwrites a template you already have. The recipes need them, so a ready-made template you delete or archive comes back as a fresh copy within a few hours; to stop using one, just do not send it.
The library
- Search templates... finds a template by name; filter by category and language (All Categories, All Languages).
- ★ Favorites shows the templates you starred — click the star on a template.
- Archive shows archived templates. Archive on a template hides it from the library without deleting it; Unarchive brings it back.
- Each template shows its subject, category, language, tags, how many times it was sent (… sends, or unused) and when it last changed.
Create a template
- Click Create Template.
- Give it a Template Name. Subject Line (optional) — leave it empty to keep the starter's subject.
- Under Start from, pick Blank — an empty canvas — or one of the ready-made templates as the starting point. Search and filters help in the long list.
- Click Create & Open Editor. The editor: The e-mail editor.
Duplicate, lock, delete
- Duplicate makes a copy to change without touching the original.
- Lock protects a template from changes — 🔒 marks it; Unlock opens it again.
- Delete removes it for good. A template that a campaign uses cannot be deleted — Cannot delete: … campaign(s) reference this template. — and neither can a locked one.
A template's page (click its name) shows a preview, its category, number of blocks and dates, with Edit, Preview, Duplicate and Delete.
If something doesn't work
A ready-made template is missing
Monfri installs the pack on its own after a new workspace is created and checks it again every few hours. If one is still missing the next day, write to [email protected].
A recipe still sends the old text
The recipe sends the template it was given. Change that template — Automation shows which one each step uses.
You reached the limit of e-mail templates
Your plan counts Email templates. Delete or archive the ones you do not use, or move to a larger plan: Usage and limits.